Provides services in southwest to meet customer demand for high quality and rapid response
Haibo Jiang, Head of Service, ABB North Asia & China(Left) and Bernd Muehe, Head of Power Products Division, North Asia & China at the opening ceremony of Chongqing Service Station
Chongqing, China, September 5, 2013 -- ABB, the leading power and automation technology group, announced its Chongqing Service Station has officially gone into operation, providing comprehensive, fast, and high quality service to southwest customers. With the setup of this new service station, ABB service business expanded to southwest China to supplement its overall business landscape.
Chongqing is a key region in southwest China and one of ABB's priority regions for development. And service stations can help shorten the distance with customers and enable ABB to react faster to customers’ inquiries. Through Chongqing Service Station, ABB will better serve the customers located in Chongqing and neighboring provinces such as Sichuan, Yunnan, and Guizhou. ABB’s full lifecycle management services, including installation and commissioning, spare parts, maintenance, repairs, upgrades and retrofits, training, and consulting, will help southwest customers from industries like power generation, metals, building & infrastructure and oil, gas & petrochemical, achieve good maintenance and appreciation of their assets and improve performance.
Following the service stations in Suzhou, Nanjing, Guangzhou, Hangzhou, Jinan and Chongqing, ABB will launch comprehensive service stations in Xi’an and Wuhan this year. This will strengthen the service footprint in eastern China, while also enhancing its service force in Midwestern China, enabling more customers to benefit from ABB’s professional services.
Haibo Jiang, Head of Service, ABB North Asia & China, said, “In recent years, ABB has upheld 'in China, for China and the world' strategy and a long-term partnership-based service philosophy to promote the development of its service business in China. ABB has set up service stations in key areas in order to be close to our customers, while providing an innovative portfolio of services to domestic customers to contribute to their long-term performance.”
At the end of 2010, ABB Group launched its "full potential service strategy" to vigorously develop the service business. It planned to increase the proportion of its service sales to 20-25% of total sales. In China, ABB continues to optimize the layout of its service business according to the geographical distribution of its customers, and promotes comprehensive coverage of its services. By 2015, ABB is expected to establish 20-25 comprehensive service centers or service stations in the country to be closer to and better serve its customers.
In 2008, ABB China established a national service infrastructure for the entire country. It offers comprehensive and integrated services to Chinese customers with a single contact. At the same time, ABB also increased investment in R&D to develop services products and solutions tailored to customer needs. It also continued to advance its service business with innovation in its technology and business models. For example, it built an efficient customer communication platform by leveraging mobile Internet technologies to provide 24 service hotlines, remote technical support, and real-time online monitoring services.
ABB’s service business covers major industries and key customers in China. ABB provided its full lifecycle management services to CSPC, a CNOOC and Shell joint venture, to bolster its equipment utility efficiency. Because of the success of the cooperation, ABB was awarded the "Best Service Provider" honor four consecutive years by CSPC. In the energy efficiency audit with Fujian Qingshan Paper, ABB discovered 32 energy saving opportunities, which brought an annual savings of 35 TWh of electricity or 12,000 tons of standard coal, equivalent to $2.4~$3 million.
) is a leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 145,000 people. ABB has a full range of business activities in China, including R&D, manufacturing, sales and services, with 19,000 employees, 36 local companies, and an extensive sales and service network across 90 cities.
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